Privacy Policy

This Privacy Policy outlines how ImDaya (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information obtained from users (“you” or “your”) of our online store located at www.onlineshop.imdaya.com (“Website”). We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you make a purchase on our Website, such as your name, email address, shipping address, billing address, and payment details. This information is necessary for us to process your orders, fulfill your purchases, and provide you with the best possible service.

1.2 Non-Personal Information: We also collect non-personal information, such as your IP address, browser type, and device information, which is automatically generated as you interact with our Website. This information helps us enhance your browsing experience, improve our Website’s functionality, serve you better and analyze trends.

2. Use of Information

2.1 Personal Information: We may use your personal information to:

– Process and fulfill your orders, including shipping and delivery.

– Communicate with you regarding your orders and provide customer support.

– Send you important updates and notifications related to your purchases.

– Respond to your inquiries and address your concerns.

– Send you marketing communications, such as newsletters and promotions, if you have opted-in to receive them.

– Conduct research and analysis to improve our products and services.

2.2 Non-Personal Information: We may use non-personal information for statistical purposes, to analyze trends, administer our Website, and diagnose technical issues. This information is used in an aggregated form that does not personally identify you.

3. Disclosure of Information

3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our Website, processing payments, delivering products, and providing customer support. These service providers are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

3.2 Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request or order.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal information may be transferred to the acquiring entity or its affiliates as part of the transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or use of your personal information.

4. Cookies and Tracking Technologies

4.1 Cookies: Our Website uses cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze user behavior. By using our Website, you consent to the use of cookies in accordance with this Privacy Policy and our Cookie Policy.

4.2 Third-Party Analytics: We use third-party analytics tools, such as Google Analytics, to collect and analyze non-personal information about your interactions with our Website. These analytics providers may use cookies and similar technologies to gather information about your use of our Website. This information helps us understand website traffic and usage patterns.

5. Data Security

We take the security of your personal information and payment information very seriously. Here are the key measures we have implemented to ensure that your data is protected:

1. Secure Socket Layer (SSL) Encryption:

We use SSL encryption technology to protect your personal and payment information during transmission. This ensures that your data is encrypted and cannot be read by unauthorized parties as it travels over the internet.

1. Secure Payment Processing:

We partner with reputable payment processors that comply with the Payment Card Industry Data Security Standard (PCI DSS). This standard ensures that your payment information is handled securely and protects against fraud and data breaches.

1. Data Encryption:

Your payment information is encrypted using advanced encryption standards when it is stored on our servers. This means that even if our data is compromised, your payment information remains protected.

1. Access Controls:

Access to your personal and payment information is restricted to authorized personnel only. We implement role-based access controls to ensure that only employees who need to know your information to perform their job functions can access it.

1. Regular Security Audits and Updates:

We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. Our software and security measures are updated regularly to protect against the latest security threats.

1. Secure User Accounts:

We encourage our users to create strong, unique passwords for their accounts and to change them regularly. We also offer two-factor authentication (2FA) as an additional layer of security for your account.

These key measures are designed to protect your personal and payment information and ensure that your data remains confidential and secure. If you have any questions or concerns about our data security practices, please contact us at support@imdaya.com. Also prefer section 8.

6. Your Rights and Choices

6.1 Account Information: You have the right to access, update, and correct the personal information associated with your account on our Website. You can do this by logging into your account or contacting us using the information provided in Section 8.

6.2 Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe by following the instructions provided in the communication or contacting us directly.

7. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete such information. We do not encourage or intend for children to make purchases from our website.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

e-Mail Address: support@imdaya.com

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our Website with the revised effective date. Please review this Privacy Policy periodically for any updates.

By using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.